Effective Date: August 1, 2025
Hillcrest Children & Family Center (“Hillcrest”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.hillcrest-dc.org.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect personally identifiable information (PII) that you voluntarily provide when you:
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Fill out a contact form
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Register for services or events
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Donate through our website
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Subscribe to newsletters or updates
This information may include:
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Full name
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Email address
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Phone number
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Mailing address
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Payment information (for donations)
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Any other information you choose to provide
b. Non-Personal Information
We automatically collect certain information about your device and usage of the website through cookies and analytics tools, including:
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IP address
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Browser type
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Operating system
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Pages visited
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Date/time of visits
2. Use of Information
We use the collected information for the following purposes:
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To respond to inquiries or service requests
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To process donations and send confirmations
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To improve website functionality and user experience
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To communicate updates, newsletters, or service changes
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To ensure compliance with legal and regulatory obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only in the following cases:
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With trusted third-party service providers who assist in operating our website or managing communications (e.g., payment processors, email services)
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When required by law, court order, or to comply with legal obligations
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To protect the safety, rights, or property of Hillcrest, our clients, or the public
All vendors are contractually required to protect your data and only use it for specified purposes.
4. HIPAA Compliance
Hillcrest provides mental health and family support services. Any medical or health-related information shared through our client services is protected under the Health Insurance Portability and Accountability Act (HIPAA). We do not collect or transmit Protected Health Information (PHI) through our public website. If you become a client, you will be provided a separate Notice of Privacy Practices that governs PHI.
5. Children’s Privacy
We are committed to protecting the privacy of children. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If we learn that we have inadvertently received personal information from a child without proper authorization, we will delete such information.
6. Cookies and Analytics
Our website may use cookies and similar technologies to enhance user experience, analyze trends, and improve site performance. You can control cookie preferences through your browser settings.
We may use tools such as Google Analytics to gather aggregate, non-identifying data about website usage.
7. Data Security
We use appropriate technical and organizational measures to protect the security of your personal information, including encryption, access controls, and secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.
9. Your Choices and Rights
You may:
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Opt out of receiving communications from us
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Request access to or correction of your personal information
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Request that we delete your information, where legally permissible
To make such a request, please contact us at:
📧 Email: info@hillcrest-dc.org
📞 Phone: 202-232-6100
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Your continued use of the site after changes have been made constitutes your acceptance of those changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Hillcrest Children & Family Center
915 Rhode Island Ave. NW
Washington, DC 20001
📧 Email: info@hillcrest-dc.org
📞 Phone: 202-232-6100
🌐 Website: www.hillcrest-dc.org